Book in advance - Lima Hotel Pickups

Please verify the departure time shown on your airline ticket in 24-hour format. For example, 01:00 = 1:00 AM and 13:00 = 1:00 PM.

Important: Plan your pickup time around your flight departure. We recommend scheduling your pickup at least 4 hours before an international flight and 3 hours before a domestic flight to allow time for the journey to the airport and check-in procedures.

Hotel pickups and other scheduled pickups: Please be ready at the agreed pickup location at the scheduled time. If we cannot establish contact with you, the driver will generally wait up to 20 minutes after the scheduled pickup time before leaving. Contact us as soon as possible if you are delayed.

Additional waiting time is subject to availability and may incur extra charges.

What happens if I miss my pickup?

If you do not meet your driver, cannot be reached, and do not respond within the applicable waiting period, your booking may be treated as a no-show. Refunds are generally not available in these circumstances, subject to our cancellation policy and applicable law.

For full details, please read our Waiting Time Policy and Cancellation and Refund Policy.

Each vehicle listed will show the max number of suitcase space, ranging from 3-8 suitcases. 

For vans please use our luggage calculator to find the right van for your group.

Yes. absolutely. Contact us before your scheduled pickup time and we will do our best to accommodate changes.

Unpaid reservations: Unpaid bookings are tentative and are not guaranteed. You may cancel without a cancellation fee.

More than 24 hours before pickup: Receive a full refund, less any eligible, non-refundable payment-processing fees disclosed before payment.

12–24 hours before pickup: Receive a 50% refund.

Less than 12 hours before pickup: Refunds are generally not available.

Cancellation periods are calculated from the scheduled pickup time in your booking confirmation.

If Gringo Taxis cannot provide your confirmed service and cannot arrange a suitable replacement acceptable to you, you may choose a full refund or rescheduling where available.

To cancel or request a change, contact us by email or WhatsApp and include your reservation reference number. Changes are subject to availability and confirmation.

For complete details, please read our Cancellation and Refund Policy.

Yes but for everyones safety, inclding your furry friends, all pets must be crated, and the corresponding service must be purchased. An additional charge of $15 will apply if the pet uses the vehicle as a bathroom.

In alignment with local industry standards and practices in Peru, a 40% holiday surcharge applies on recognized holidays. This fee is a common practice across transportation services in the region to ensure drivers are fairly compensated for working during these peak times. We understand this may be an inconvenience, and we assure you that we’ve made every effort to keep this surcharge as fair and transparent as possible. Holidays include (but are not limited to)

• Christmas Eve (after 6 PM) and Christmas Day
• New Year’s Eve (after 6 PM) and New Year’s Day
• Holy Week (Easter Weekend)
• Peruvian Independence Days (July 28–29)

We use a fixed rate booking system and any surcharges for holidays will be added to the fare already.

Stage one in your booking process asks for a “Trip Type”.

Selecting:

One Way Transfer is a single journey from pickup to destination.

Round Trip (Same Day) is a return journey completed on the same day.
Example: Hotel → Airport → Hotel. For example, you are going with a family memeber to drop them at the airport but need a ride back.

Round Trip (Different Day) is a return journey scheduled for a later date.
Example: Hotel → Airport today, Airport → Hotel for example if you are coming back to Lima from visting Cusco